AGBs

Responsible for content according to § 5 TMG and § 55 Abs. 2 RStV: Mag. Georg Hörl

Copyright, trademark and industrial property rights
All content on this website is protected by copyright. Texts, images, graphics, sound, animations and videos are protected by copyright and other protective laws. The content may not be copied, distributed, modified or made accessible to third parties for commercial purposes. Any use, in particular storage in databases, reproduction, distribution, editing and any form of commercial use, as well as
passing on to third parties - even in part or in revised form - without the consent of the operator or the author is prohibited.

Links
We accept no liability for the content, functionality and availability of the linked website(s) in the case of links to other online offers. This also applies to all other direct or indirect references or links to external websites. Links to this website are welcome if they are designed as external links in a separate browser window. A transfer of the main window into a frame of the link setter is not permitted. If a website to which we have linked contains illegal content, please inform us and the link will be removed immediately.

Terms of use, warranty, liability for content and links
The use of this website is at your own risk. We assume no liability for constant availability, nor for the published contributions, offers, services and services with regard to correctness, completeness and functionality. The warranty is based on the statutory provisions. Any liability for damages arising directly or indirectly from the use of this website is excluded. This website and the associated services are operated with the utmost care, reliability and availability. For technical reasons, however, it is not possible for these services to be accessible without interruption, for the desired connections to always be established or for stored data to be retained under all circumstances. Constant availability can therefore not be guaranteed.

IP connectivity to other network operators is provided as far as possible. Any liability for problems caused by third-party networks is excluded. The use of other networks is subject to the terms of use of the respective operators. In the event of force majeure, strikes, restrictions on the services of other network operators or repair and maintenance work, restrictions or interruptions may occur, whereby no liability is accepted for such failures.

• Single room supplement: € 20,- per day
• Single with child: € 20,- single room supplement in the double room Schwalbenwand. Please enquire - only bookings confirmed as "single with child" receive this discount.
• Children's prices: The listed children's prices only apply with at least two full-paying adults per room or flat per child and week (except double room Schwalbenwand)
• Dogs & pets: Pets are not allowed in our hotel.
• Arrival and departure: The rooms are at your disposal until 4 pm at the latest on the day of arrival and until 10 am on the day of departure. Please let us know in good time if you plan to arrive after 8 pm.
• Ski courses: Children have full board with us! The only exceptions to this are children on a children's ski course who are already skiing in the ski area and therefore eat lunch outside the hotel (e.g. in a ski hut). In this case, lunch supervision and food are not included in the price! The same rule also applies if the ski courses cannot be held at the hotel due to weather conditions!
• Programme: All programmes and additional services offered can be changed or cancelled without giving reasons. Outdoor activities can only be carried out to a limited extent or not at all due to weather conditions.
• Arrival and departure day: Saturday. At short notice daily on request (minimum stay: 3 days)
• Booking and deposit: Only our written confirmation of receipt of your deposit of € 400,- per room will finalise your booking! Please make bank transfers to our account IBAN AT08 2040 4000 4433 2211, Swift SBGSAT2S (for domestic charges within the EU).
• Cancellation conditions: There are no cancellation fees up to 8 weeks before the start of your holiday. Depending on your wishes, we will keep the deposit for a later holiday or return it to you minus a processing fee of € 30. In the event of cancellation within 8 weeks before the start of your holiday, we will charge 70% of the booked package price; in the event of cancellation within 1 week before the start of your holiday, 100% of the booked package price will be charged, as will late arrival or early departure. To be on the safe side, please take out travel cancellation insurance! The Austrian hotel regulations (AGBH) also apply. Place of jurisdiction is Zell am See.
• Payment: Cash (EURO) or EC card (currently for guests from Germany, the Netherlands and Austria) or credit card (Visa and Mastercard).
• Local tax and mobility tax: From the age of 15, a local tax and the mobility tax per night and person must be paid according to the current rate. Currently the local tax is EUR 2.05 per night and person and the mobility tax is EUR 0.50 per night and person, both will be charged on site.

Hygienically clean water in the swimming pool is the basic prerequisite for relaxing hours in the pool. Decades of experience and thousands of installed pool systems enable BWT water treatment to fulfil the highest requirements in terms of safety, hygiene and health.

1. obligations of the pool operator

Granting use of the facilities, assumption of risk by guests

• The hotel allows guests to use the facilities of the bathing complex at their own risk within the framework of the provisions of these bathing regulations.
• It is not possible for either the hotel or the staff to prevent bathing accidents in general. In particular, the guests themselves bear the risks associated with practising the sport practised on the bathing area.
• The same applies to injuries and other intrusions into the personal sphere of the guest by other guests or other third parties who are not members of the pool staff.
• The hotel only assumes the following obligations towards guests.

Opening hours and granting of access

• The pool operator is obliged to allow visitors to enter during the opening hours announced on the notice board or by the staff.
• If the officially authorised number of visitors is exceeded, the hotel may, with the assistance of the staff responsible, prohibit the admission of further visitors. In such cases, visitors must expect waiting times.
• The hotel reserves the right to deny access to persons who are not authorised to visit the pool without giving reasons.

Condition and operation of the facilities

• The pool operator is responsible for ensuring that the facilities are installed, operated and maintained in accordance with regulations. In particular, the pool operator must comply with all applicable hygiene and safety regulations. The pool operator has no further obligations.
• As soon as the pool operator becomes aware of the malfunction, defectiveness or damage of a facility that no longer guarantees safe operation, the pool operator shall immediately prohibit the use of the malfunctioning facility or restrict its use in an appropriate manner.
• The bathing guest is responsible for complying with the instructions of the responsible staff.

Monitoring compliance with the bathing regulations
The pool operator shall monitor compliance with the pool rules by guests and other persons on the premises of the facility within reasonable limits with the help of the responsible staff. If irregular behaviour is detected, the persons concerned will be warned and may be expelled from the premises if necessary.

Assistance in the event of accidents
In the event of an accident, the pool operator will immediately initiate assistance measures with the help of the responsible staff within reasonable limits.

Assistance in the defence against reported dangers
If the pool operator, in particular the responsible staff, is notified by guests of an imminent danger to the health and life of guests, the pool operator shall endeavour to avert this danger within reasonable limits with the help of the staff.

No possibility of supervising minors, underage persons, disabled persons and non-swimmers
The pool operator and therefore the staff are not able and therefore not obliged to supervise minors, persons under the age of majority or physically or mentally disabled persons and non-swimmers.

Liability of the pool operator

• The pool operator is only liable for damage caused to the guest by unlawful behaviour, in particular behaviour in breach of contract and culpable behaviour.
• The pool operator shall not be liable for damage caused by disregarding the pool rules, any other rules of use or by disregarding the instructions of the staff, by any other fault of the injured party or by unavoidable events or force majeure, in particular also by interference by third parties. Contributory negligence leads to a corresponding apportionment of damages. The same applies mutatis mutandis to conspicuous special rules of use displayed at the respective equipment and facilities (e.g. for the slide, diving tower, sauna, etc.) as well as to conspicuous bans on use or restrictions within the meaning of point 1.3. para. 2.
• The use of car parks is at your own risk. The pool operator is not obliged to guard car parks or to maintain their areas and other facilities in order to protect vehicles from damage (e.g. from nails, broken glass or potholes on the areas).

2. duties of the guests

Supervision of children, minors, non-swimmers and disabled persons

• The persons otherwise responsible for the supervision of children, minors, non-swimmers and disabled persons (e.g. relatives with parental authority or appropriate supervisors or carers) must make proper provision for the supervision of these persons. Minors up to the age of 8 must be accompanied by a responsible person.
• These supervising persons remain responsible for supervision even if they do not enter the bathing area or leave prematurely.
• The applicable youth protection regulations, in particular bans on alcohol and smoking, bans on staying on the premises, obligations of legal guardians, must be observed by the young people and their legal guardians.

Supervision of group visits

• In the case of group visits, the responsible supervisor must ensure compliance with the pool rules in the case of schoolchildren and the responsible official in the case of clubs and other organisations, and must bear full responsibility for this. The relevant supervisors must be present for the entire duration of the group visit.
• These supervisors must liaise with the pool operator's supervisory staff in order to ensure that other normal pool operations are not disrupted by the group visit.

Instructions from the pool operator's staff

• Guests are obliged to follow the instructions of the responsible staff of the bathing establishment without reservation. This also applies if a guest is of the opinion that the instruction given to them is not justified.
• Anyone who violates the bathing regulations or bans on the use of certain facilities (e.g. slide, diving tower, sauna) or restrictions within the meaning of point 1.3. para. 2 or disobeys the instructions of the responsible staff may be expelled from the baths by the staff or another representative of the baths operator without any entitlement to a refund of the admission fee.
• In special cases, a ban on future visits may also be imposed.

Hygiene regulations

• Guests are obliged to maintain the utmost cleanliness in the entire bathing complex.
• The barefoot area may not be entered with street shoes. Any foot sanitisers provided should be used both when entering and leaving the pool.
• The bathing facility must not be visited with infectious diseases.
• For reasons of hygiene, a shower must be taken before entering the pool. The showers must be switched off immediately after use.
• The use of soap, shampoo or detergent and the washing of swimwear in swimming and bathing pools is prohibited.
• Waste (bottles, glasses, cans, paper, etc.) must be placed in the waste bins provided.

Refraining from endangering or causing a nuisance

• Every guest is obliged to show consideration for other bathers, especially with regard to noise. You must therefore refrain from doing anything that could disturb or even endanger other bathers.
• The boundaries of the bathing area may not be climbed on or over.
• All pool facilities and equipment may only be used for their intended purpose (e.g. children's pool, non-swimmer area, water slides).

Use of pools, equipment, etc.

• The equipment and facilities offered in the pool (e.g. water slides, sauna, etc.) must be used in accordance with the rules of use.
• Users of the equipment and facilities must ensure on their own initiative that other bathers are not endangered. Bathers in the vicinity of equipment and facilities must ensure that users of the equipment and facilities do not endanger themselves or other bathers. Bathers must show consideration for one another.
• The instructions of the staff must be followed at all times.

Use of additional equipment

• Deckchairs, sports equipment and other facilities may be used for as long as stocks last, subject to payment of a corresponding usage fee.
• Compensation must be paid for loss or damage

Deposit and loss of objects, parking of vehicles

• Valuables must be deposited at the pool cash desk against receipt. No liability is accepted for valuables otherwise brought into the bathing area.
• Any items found must be handed in at the pool cash desk against receipt.
• Vehicles or other objects may only be parked in such a way that access to the bathing area is not obstructed, in particular with regard to rescue, fire brigade or police operations.

Duty to report / duty to provide assistance

• Accidents, thefts and complaints must be reported immediately to the responsible staff or the pool operator.
• Every guest is obliged to provide the necessary first aid or other assistance.

Consumption of food, alcohol and drinks

• Food and drinks may only be consumed in the designated areas.
• The use of glassware is prohibited in the barefoot area.

Miscellaneous

• Any kind of commercial activity or advertising in the bathing area requires the consent of the owner.
• Smoking is only permitted in the designated areas.
• Photographing other bathers without their consent is prohibited.